Return & Refund

 Exchanges

Posh Fashion Girls does not offer holds or "automatic" exchanges upon return so you will receive store credit when your return has been processed which you can use to re-order the correct size/colour you needed or another item from our amazing range if you see something else you like.

 

RETURNS

We hope you love your purchase, but we understand that mistakes happen when you can’t try the garments on before buying. If you are not happy with your purchase, we offer returns for store credit within 30 days of package delivery.

 

Return Requirements:

Merchandise must be returned within 30 days of the customer receiving the order.

Merchandise must be unworn, unwashed, unstained and unperfumed.

Due to hygiene concerns the following cannot be returned:

Swimwear, intimates, stockings, hair accessories, hats, earrings, cosmetic / beauty products including self-tanners.

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

 

Making a return

Before returning items, follow the instructions on our Returns page here.

Once you have a completed Return Form, please address all eligible returns to:

 

** USA Return Address:

Posh Fashion Girls

3501 Jack Northrop Ave

Suite #UH938

Hawthorne, CA 90250, USA

 

** Singapore Return Address:

POSH FASHION GIRLS

9 Jln Sikudangan,

Singapore 368394

 

 

Refunds

At this stage refunds are only offered in the case of faulty items. Change of mind returns are issued store credit, which never expires! If you feel your order qualifies for a refund, please email us at hello@poshfashiongirls.com

Refunds back to credit/debit cards can take 5-7 business days to process and appear in your account again depending on your financial institution. If you still haven’t received your refund after 7 business days, please first contact your financial institution and request an up to date status on any pending refunds on your account. If there are no pending refunds for your account, please email our Customer Care team to chase up the refund at hello@poshfashiongirls.com

 

Store credit

Store credit is issued to accounts. If your Posh Fashion Girls account has credit on it, make sure you are logged when you check out. Under ‘Payment Method’ on the checkout page, you will have the option to apply your credit to the order!

If you make a return and don’t have an account with us, we will create one for you using the email address associated with your original order. Also please note, accounts are not transferable between our Australian and US sites. If you have credit in Australian Dollars that you wish to use on the US site (or vice versa), please contact our Customer Care team at hello@poshfashiongirls.com

 

Turnaround time for returns

Our Returns Department tries to process all returns in a timely manner but please allow up to 10 business days for your return to be processed once delivered to our office, particularly during busy periods such as the holidays.

 

Note that the turnaround time for returns may fluctuate from time-to-time depending on the volume of returns received at our office.